Discussion & questions

CLIP Learn gives you two ways to get answers from real people. Discussion boards are per-course message boards where you post to your whole cohort and your trainers. Your questions is a private line to CLIP's faculty — you ask, they reply, and the answer comes back to you on the page. This document covers both. For instant answers from the AI trainer instead, see MOEgent.

Discussion boards

Discussion boards are per-course message boards where you can ask questions and share notes with the rest of your cohort and your trainers. Every course has exactly one board, and you only see the boards for courses you belong to. This section explains how to find a board, start a thread, reply, and how pinning and reply notifications work.

You reach discussion boards from the learner app at /app/forum. The page is titled Discussion, with the strapline "Ask questions and share notes with your cohort and trainers."

Who can see a board

A discussion board is tied to a single course, and access follows your role.

If you have no courses at all, the board list shows "You have no courses to discuss yet." and there is nothing to post to.

Choosing a course board

At the top of the Discussion page, each course you can access appears as a selectable tab. The currently open board is highlighted; the others are plain buttons you can click to switch.

• By default the first board in your list is opened.
• The open board is remembered in the page address as ?course=<course-id>, so you can link straight to a specific board.
• If you follow a link to a course you are not allowed to see, the page quietly falls back to your first available board instead.

Trainers and admins see courses ordered alphabetically by title. Learners see the courses they are enrolled in.

Reading the thread list

Below the course tabs, the board lists up to 100 threads. Each row shows:

Threads are ordered with pinned threads first, then by most recent activity — a thread jumps back to the top of the unpinned list whenever someone replies to it. Dates are shown in your own time zone.

If a board has no threads yet, you see "No discussions yet — start the first one."

Starting a thread

Anyone who can see a board can start a thread on it — learners and staff alike. The Start a discussion form sits directly above the thread list.

Both fields are compulsory. If either the title or the message is empty (or only spaces), nothing is posted — the form simply does nothing. Leading and trailing spaces are trimmed, and anything beyond the length limits is cut off rather than rejected.

Opening a thread and replying

Click any thread in the list to open it at /app/forum/<thread-id>. The thread page shows:

• A back link to the course board.
• The thread title (with a pin icon if it is pinned), the author's name, and the date and time it was created (shown in your time zone).
• The full opening message, with line breaks preserved.
• All replies, oldest first, each showing the author's name and the date and time.
• A Reply box at the bottom.

To reply:

An empty or whitespace-only reply is ignored. You must still have access to the course to reply — if you have lost access, the reply will not be saved.

Notifications on replies

When someone replies to a thread, the person who started the thread is notified — provided they did not write that reply themselves (you are never notified about your own reply).

The notification:

• Is titled "New reply: <thread title>" with the body "<name> replied to your post".
• Links straight to the thread.
• Appears in your in-app notifications and as a web push notification (if you have enabled push).
• Is also emailed to the thread author, but only if email sending is configured for your organisation.

Pinned threads

Pinning keeps an important thread at the top of a board, above all unpinned threads, regardless of how recently others have been active.

• Only trainers and administrators can pin or unpin. Learners never see the pin control.
• On the thread page, staff see a pin button in the top-right corner. Its tooltip reads "Pin" when the thread is unpinned and "Unpin" when it is already pinned. Clicking it toggles the state.
• A pinned thread shows a pin icon both in the board list and beside its title on the thread page.
• New threads start unpinned by default.

Deleting a thread

A thread can be deleted by its author or by any trainer or administrator. Deleting a thread also removes all of its replies.

• The delete button (a bin icon) appears in the top-right of the thread page for anyone allowed to delete it.
• Learners see the delete button only on threads they started; they cannot delete other people's threads.
• Staff can delete any thread on a board they can access.
• Deletion applies as long as the thread belongs to your organisation.

Asking the CLIP team directly

When you want a human answer rather than a cohort discussion, ask CLIP's faculty directly from Your questions at /app/questions. The page is headed Your questions with the team, with the strapline "Ask CLIP's faculty anything — or when Moe meets something outside your materials, it passes the question here too. Track the replies below."

A question can land on this page two ways:

• You ask it yourself from the composer described below.
• Moe escalates it for you. When the AI trainer meets a legal or course question that CLIP's published materials don't cover, it raises the question here on your behalf rather than guessing — see MOEgent. Either way, it shows up in the same list.

Sending a question

The Ask the CLIP team composer sits at the top of the page. It is shown to learners (candidate accounts); trainers and admins see only the list, not the composer.

An empty or whitespace-only question is not sent — the composer simply does nothing.

Tracking replies

Your questions are listed newest first. Each entry shows the question text, when it was Raised (for example 4 Jul, in day-and-month form), and a status badge:

When a question is answered, you're notified and the reply appears beneath it in a highlighted block, credited to whoever answered — shown as "<name> — CLIP team", or just "CLIP team" if no name is recorded. The reply keeps its line breaks.

If you have nothing outstanding, the page reads "Nothing outstanding — Moe has handled everything within your materials so far."

Common situations

Related pages